Protection of personal data

Responsible
Responsible is S+W Stoffe Scheffer & Wiggers GmbH
Alfred-Mozer-Straße 40
48527 Nordhorn
Germany
More information is available in our Imprint.
If you have any questions on our data protection, you can reach us under the following addresses:
Phone: +49 5921 302030 – 0
Fax: +49 5921 302030 – 80
E-mail: Info@s-w-stoffe.com

Collection, processing and utilisation of personal data
You can visit our website without giving any personal details. We will only store access details without any personal references, e.g. the website you were coming from or the name of the requested file. This information is solely used for improving our service and do not allow any conclusions about yourself as a person.

We only collect personal data that you voluntarily provided in the course of your goods order, or when opening a customer account. Without your separate consent we use the data that you provided exclusively for the purpose of fulfilling and processing of your order.
When registering for the newsletter, your e-mail address will be used for in-house advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time.

If you did not disagree during collection of your e-mail address in the course of registration or ordering process, we will use it to sent you regularly information in the newsletter about own, similar products as those you ordered. If you do no longer wish to receive newsletters or other promotional messages from us, you can object at any time. A message in textual form (e.g. e-mail, letter) is sufficient. Of course you will find a cancellation link in every newsletter.

Transfer of personal data
Your data is transferred to the shipping company charged with delivery, insofar as it is necessary for delivering the goods. For processing of payments we transmit your payment information to the credit institute instructed with the payment.

Use of cookies
We use cookies on different pages in order to make your visit on our website more attractive and to enable the use of certain functions. Cookies are small text files that are saved on your computer. Most of the cookies used by us are deleted from your hard disk after the end of your browser session (so-called session cookies). Other cookies remains on your computer and enable us to recognize your computer at your next visit (so-called permanent cookies). Our business partners are not allowed to collect, process or use personal data by cookies via our website.

Data security
We secure our website and other systems by means of technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. You can only access your customer account after having entered your personal password. You should always treat your credentials confidentially and leave our page with a logout or close the browser window if you have finished communication with us, particularly if you share the computer with others.

Right of access
According to the Federal Data Protection Act you have a right to get free information on the stored data and, where applicable, a right to have this data corrected, blocked or erased. You can revoke the consent you granted us for the collection and use of your personal data at any time without any reason.

If you have any questions concerning the collection, processing or use of your personal data, in the case of blocking or deletion of data, please contact us via our contact form.

Communication via WhatsApp
For communication with our customers and other third parties, one of the services we use is the instant messaging service WhatsApp. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

The communication is encrypted end-to-end (peer-to-peer), which prevents WhatsApp or other third parties from gaining access to the communication content. However, WhatsApp does gain access to metadata created during the communication process (for example, sender, recipient, and time). We would also like to point out that WhatsApp has stated that it shares personal data of its users with its U.S.-based parent company Meta. Further details on data processing can be found in the WhatsApp privacy policy at: https://www.whatsapp.com/legal/#privacy-policy.

The use of WhatsApp is based on our legitimate interest in communicating as quickly and effectively as possible with customers, interested parties and other business and contractual partners (Art. 6(1)(f) GDPR). If a corresponding consent has been requested, data processing is carried out exclusively on the basis of the consent; this consent may be revoked at any time with effect for the future.

The communication content exchanged between and on WhatsApp remains with us until you request us to delete it, revoke your consent to storage or the purpose for which the data is stored ceases to apply (e.g. after your request has been processed). Mandatory legal provisions, in particular retention periods, remain unaffected.

We use WhatsApp in the “WhatsApp Business” variant.

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.whatsapp.com/legal/business-data-transfer-addendum?lang=en.

We have set up our WhatsApp accounts in such a way that there is no automatic synchronization of data with the address book on the smartphones in use.

We have concluded a data processing agreement (DPA) with the above-mentioned provider.

as per: 06/2014